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Refund Policy

Introduction

Welcome to Little Museo's Refund Policy. This policy outlines the terms and conditions for requesting refunds for purchases made on our website, www.littlemuseo.com. By making a purchase, you agree to adhere to the guidelines outlined in this policy. If you have any questions or concerns, please contact us at orders@littlemuseo.com with your proof of purchase.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

  • The request for a refund is made within 5 days from the date you received the product.
  • The item(s) for which the refund is requested are unused, in their original packaging, and in the same condition as received.
  • A valid proof of purchase is provided.
Refund Process

To initiate the refund process, please follow these steps:

  1. Contact us at orders@littlemuseo.com within 5 days of receiving your product, providing your proof of purchase and a brief explanation for your refund request.
  2. Our team will review your request and respond within a reasonable timeframe.
  3. If your refund request is approved, we will provide instructions for returning the item(s).
  4. Once we receive the returned item(s) and confirm their eligibility, we will process the refund to your original method of payment.
Non-Refundable Items

Not all items are eligible for refunds. The following items are non-refundable:

  • Customized or personalized items.
  • Gift cards.
Shipping Costs

Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Customers will be responsible for paying return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, we offer a 100% money-back guarantee. Please contact us immediately at orders@littlemuseo.com with photos of the damaged or defective product. We will provide a return address and arrange for a replacement or refund as preferred.

Unsatisfied with Your Order

If you are unsatisfied with your order, please contact our support at orders@littlemuseo.com, and we will do our best to help you out!

Refund Exceptions

We do not issue a refund if:

  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
Refund Requests

You can submit refund requests within 5 days after receiving the product. Contact us at orders@littlemuseo.com with your proof of purchase for assistance.

Changes to this Refund Policy

Little Museo reserves the right to update or modify this refund policy at any time. Changes to the policy will be effective upon posting. Please review this page periodically for any updates.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at orders@littlemuseo.com with your proof of purchase.

Thank you for reading our Refund Policy.

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